Support & Service

Our Support & Service Are the Best in the Business!

Keith at Hygiene for Health delivers knowledge and service – with a wise word and a kind smile. It difficult to know whom you are dealing with over the Internet – and if the dealer will respond positively when you need warranty service or other repairs. Many bidet sellers’ websites boast superior products, knowledge and service, but only one proved it to me.  Keith is the King!

When my new electronic bidet did not work, I contacted the retailer, wholesaler and manufacturer.  For five months they pointed the finger at each other and at me—the customer—instead of fixing the faulty manufactured unit  They created negative energy and wasted too much time trying to wear me down.  I was about to give up and throw out the bidet when I saw that Hygiene for Health offered parts for many manufacturers – even if I did not buy the unit there. I wrote in via the website explaining the malfunction and my troubleshooting techniques and results.  Within one day, Keith responded about the likely problem. He quickly sent the new part with installation instructions and offered to assist via phone. I made the repair and the unit now works fine.  Why didn’t the other parties do that? Hooray for Keith!

Consider there are hundreds of bidets with different designs, functions and features with hundreds of brand names that imply different manufacturers—but that is not true.  Only a few overseas companies under private label manufacture the units for the sellers to brand their own trade names. Therefore, knowledge, ethics and reliability of the seller is important to your successful purchase.  Call Keith…..he can help you analyze and value the many available options. In addition, if the bidet malfunctions he will help you fix it—with reliable quality service and a smile.

  ~ A grateful customer in Irvine, California. May 3, 2011