Due to the hygienic nature of bidet seats, bidet attachments, shower bidets & travel bidets, we cannot accept any unit that has been installed or used. If there are any questions about the product or its use, please contact us prior to ordering.
- Any product that is returned must be in brand new sellable condition.
- The outer cartons will have to be replaced as well as any parts packages that have been opened.
- These units will scratch very easily and care must be taken to wrap the units in their original condition before returning.
- The cost of new cartons (up to $20.00) and any damaged or missing parts bags, manuals, etc. will be deducted from any credit.
- In addition, we will not refund shipping in either direction or any credit card processing fees.
- Please note that Bidet-Kleen is not returnable under any circumstance, as we cannot verify the contents of returned chemical cleaners.
Note: Returns must be fully insured & sent via UPS or FedEx Prepaid.